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Apple's Latest iPhone Woes

By Danny Davids(13,494) Danny Davids

Posted Tuesday, October 02, 2007
View All Blog Posts submitted by Danny Davids

For the record, let me state that I am no Apple fan.  But even I have to feel a small amount of pity for poor Steve Jobs.  He tries to build a better mousetrap and gets his butt kicked for it.  The iPhone has been out now for something like four months and the complaints and lawsuits are already piling up.  So I'll be nice, and try really hard not to get a dig in - argh!

For months Cisco has been talking with Apple, claiming that they own the trademark "iPhone" for their voice-over-IP (VoIP) product.  Apple has refused to budge, claiming they are the first to utilize the name for a cellphone, and therefore there is no violation of copyright or trademark.  Cisco retaliates by saying that "today's iPhone is not tomorrow's iPhone" and that converging technology could cause confusion in the future.  So the case will go to court.  I say they both need to grow up.  Society has picked up on the lower-case-i phenomenon and it shows up everywhere.  iPAQ (HP's PDA), iPod (Apple's portable music player), iCarly (Nickelodeon's newest children's program), iByte (probably thousands of computer-related businesses and publications)...and you get the idea.  Why don't they just add the company name in front of the product name?  It happens in ballparks all the time.  So we'd have Cisco iPhone and Apple iPhone (or CiPhone and AiPhone if you're a member of the text-message generation).  Problem solved.  Oh, wait, but nobody makes any money through litigation that way.  Okay, never mind, then.

Jose Trujillo of Illinois is also suing Apple over the iPhone, but not for trademark infringement.  Seems that when Jose bought his iPhone, he didn't realize the battery is soldered into the device and can't be removed.  He claims that Apple never informed its customers that if they ever needed to replace the battery, Apple would have to do the work, the customer would be out a phone during the repair (unless they pay $30 for a loaner), and all info in the iPhone is erased when the new battery goes in.  I learned four things about Jose.  1) He has a crappy lawyer (the guy can't differentiate between "its" and "it's" in his filing.  2) Jose has never had to change out a battery in any electrical device that stores data.  Of course you'll lose things like your settings when you swap out a battery if the data is stored in volatile memory.  3) Jose hasn't read the manual for his iPhone to realize that it contains an internal hard drive which stores the data that he claims he'll lose if the battery is replaced.  And finally, 4) Jose needs to come to terms with the fact that he's a member of the "Big Chief Brigade".  He's not technically savvy enough to handle things like computers, cell phones, PDA's, and DV-R.  He needs to go back to his Big Chief tablet and number 2 pencil and accept his handicap as a fact of life.  Oh, and fire his lawyer, too.

And finally, the company that claims to have written the book on designing technology that's easy to use and impervious to virus or hacker attack evidently used a totally different book when designing the iPhone, shooting its user base in the foot in the process.  Already updates have been released that users install through iTunes.  These updates provide additional features, functionality, and security...and erase contact information, delete some third-party products, and in some cases, "brick" the phone, making it inoperable.  This sometimes happens when users plug their iPhone into a USB hub (and yes, the Mac keyboard is considered a hub) instead of directly into the USB port on the Mac.  And those third-party apps?  Apple says that running those could void your phone warranty if your phone bricks, as they have no way of determining which apps cause the phone to lock up.  I guess that's one way to guarantee you'll sell software.  (Hey, I'm being nice!)

Have fun, all you Apple fans.  You know who you are.  ;)

This Blog Post has been read 304 times.
Posted to ProBlogs.com on Tuesday, October 02, 2007
View other posts by Danny Davids

Comments on this blog post:

Rob T. from H-Town: (243 days 13 hours ago.)
Some people think by not trademarking the "i" products/software/whatever that Apple lost all momentum they had when they first introduced the iMac. From a marketing standpoint it's a little dangerous to give away free recognition. But on the other hand, regardless of how many companies "borrow" the i, it's still strongly linked with Apple. People will think Apple when they see iDog, iSteak, even the iPaq (sorry, Danny, but it's true). Also, Apple and Cisco reached an agreement in February and both are using the iPhone name.
As for Jose ... probably doesn't deserve an Apple product anyway. He must be a baby boomer.
And on your last point, Apple has historically been known for being stingy with people jacking with their hardware and creating unauthorized third party software. It doesn't surprise me that they would change their stance with the iPhone, especially when they are in an agreement with AT&T. You know AT&T execs have been sending constant "gently" reminders to Steve Jobs about that fact constantly. I look at it like this, if you're dumb enough to try to break the rules, you get what comes to you.

Danny Davids: (243 days ago.)
I'm not knocking Apple, even though it probably seems like it since I'm a big PC fan. They can do what they want with their products and they'll find a user base content with that. And believe me, it's not like I worship at the altar of Microsoft. Bill has done a few boneheaded things in his tenure. Finally, it's not just baby boomers who can't handle Apple, or tech in general. Stupid does not discriminate based on age. As Bill Engvall might say to Jose, "Here's your sign."

Johnny Cash from UJ: (195 days 17 hours ago.)
iPhone doesn't have a hard drive!, you should read the specs!.

NAND based flash memories don't need power (aka battery) to retain their data. Changing the battery in the iPhone shouldn't need to erase the data. What they're doing is giving customers a refurbished unit back, not the same one they sent in.

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